Payment by Phone Services Unavailable: Beginning at 5:00 p.m. CST, April 4, 2017, Customer Service Representatives will be unable to accept payments by phone due to system maintenance. This service will resume at 8:00 a.m. CST, April 10, 2017. During this outage, customers will be able to make payments as outlined below.
Automatic Debit (ACH) is a convenient way to electronically deduct your monthly payment from your checking or savings account on the same date of each month. If you choose to set up ACH payments, please submit the Automatic Debit Authorization form by mail or fax. To use our ACH service, your account must be in repayment. Payments will be applied to all loans within an account. Please allow 30 days for the initial payment to debit from your checking or savings account.
Send your Automatic Debit Authorization form by mail or fax:
Using a financial institution's online banking service provides a convenient way to schedule recurring payments on your student loan account. If this interests you, ask your financial institution if this service is offered. If you choose to set up recurring online bill payments, be sure to use the account number located at the top of your monthly billing statement and make the check payable to Texas Higher Education Coordinating Board or THECB.
You can make online payments to your account by using MasterCard®, Discover®, or American Express® credit cards. Visa® is not accepted. Payments can also be made by using your checking or savings bank account number and U.S. financial institution's nine-digit routing number. Payments made online will be posted to your account within three business days. To make a payment, customers can log in to their account, select the "Make a payment to your account" button and follow the instructions.
You can make your loan payments using our pay-by-phone option which is fully automated with no wait time. Call (512) 427-6340 (Main) or (800) 242-3062 (Toll Free) and select the option, "Make a payment using our check-by-phone service." Payments can be made by using your checking or savings bank account number and U.S. financial institution's nine-digit routing number. If paying from a checking account, you can refer to a personal check for the required bank account information. It is important to note that some banks have different routing numbers on their deposit slips; therefore, ensure that you use the correct one. Please contact your bank if you are unsure of your bank account number or bank routing number.
You can submit payments by mail using a personal check, cashier's check, or money order. Be sure to include your account number on your payment, and make your payment payable to Texas Higher Education Coordinating Board or THECB. If you are a cosigner, you may choose to have your payment applied to either your cosigned loans or all loans within an account. Cosigners, please include the borrower's account number on your payment and include the loan numbers of your cosigned loans or specify to have your payment applied to all loans of the referenced account. We are unable to accept cash payments by mail.
Please mail payments to:
You may be able to combine your existing federal education loans into one new consolidated loan that can offer several advantages. Private education loans cannot be consolidated with federal education loans. Texas Higher Education Coordinating Board does not offer consolidation services. For more information, visit Federal Student Aid.