Contact Us

Tax information regarding loan interest paid (Form 1098-E) and any loan debt forgiven (Form 1099-C) was mailed to borrowers on Jan. 28, 2020. Texas B-On-Time borrowers will receive a 1099-C statement for each loan forgiven. Borrowers can obtain tax information for all loan interest paid and loan debt forgiven by logging in to their account. 

For more information about the status of a new loan application, accounts in repayment, or deferments, please email us (select "Student Loan Question" option under Contact Reason).

Business Hours

Monday through Friday
8 a.m. to 5 p.m. Central Standard Time (CST)

Customer Service Center

Fax Numbers

Mailing Address

Texas Higher Education Coordinating Board 
PO Box 12788
Austin, TX 78711-2788

Physical Address

Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752-1743