Contact Us

Tax information regarding loan interest paid (Form 1098-E) and any loan debt forgiveness (Form 1099-C) will be made available by Jan. 31, 2019. 

If you are a borrower who has been impacted by the United States federal government shutdown of 2018-2019, you may be eligible for a temporary postponement of payment. To speak to a Customer Service Representative, please contact us at 800-242-3062, Monday through Friday, 8 a.m. to 5 p.m. CST.


For more information about the status of a new loan application, accounts in repayment, or deferments, please email us.

Business Hours

Monday through Friday
8 a.m. to 5 p.m. Central Standard Time (CST)

Customer Service Center

Fax Numbers

Mailing Address

Texas Higher Education Coordinating Board 
PO Box 12788
Austin, TX 78711-2788

Physical Address

Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752-1743