Contact Us

Office Closed: In observance of Thanksgiving, our office will be closed from 12 p.m. CST on Wednesday, Nov. 21, 2018, through Friday, Nov. 23, 2018. You may still access your account online or submit a payment using any of the methods outlined in Payment Options.

If you are a borrower who has been impacted by Hurricane Michael or the California wildfires, you may be eligible for a reduced payment or a temporary postponement of payments. Please contact us at 800-242-3062.


For more information about the status of a new loan application, accounts in repayment, or deferments, please email us.

Business Hours

Monday through Friday
8 a.m. to 5 p.m. Central Standard Time (CST)

Customer Service Center

Fax Numbers

Mailing Address

Texas Higher Education Coordinating Board 
PO Box 12788
Austin, TX 78711-2788

Physical Address

Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752-1743