Contact Us

Important COVID-19 Information

Our primary focus at the Texas Higher Education Coordinating Board (THECB) is to ensure that borrowers who have been impacted by this health crisis receive assistance.

As we work to ensure the safety and health of our staff, we are committed to continuing service for our customers. Please be aware that you may experience a delay in our response.

Please visit our COVID-19 Information page for more information.

For more information about the status of a new loan application, accounts in repayment, or deferments, please email us (select "Student Loan Question" as the Contact Reason).

Business Hours

Monday through Friday
8 a.m. to 5 p.m. Central Standard Time (CST)

Fax Numbers

Mailing Address

Texas Higher Education Coordinating Board 
PO Box 12788
Austin, TX 78711-2788

Physical Address

Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752-1743