Contact Us

Important COVID-19 Information

Our primary focus at the Texas Higher Education Coordinating Board (THECB) is making sure borrowers who have been affected by the COVID-19 health crisis receive assistance. 

As we work to ensure the safety and health of our staff, we are committed to continuing quality service for our customers. Please be aware that you may experience a slight delay in our response during these times.

 Visit our COVID-19 Information webpage for details.

Business Hours

Monday through Friday
8 a.m. to 5 p.m. Central Standard Time (CST)

Phone Number

You may call 800-242-3062 to speak with a Customer Service Representative.

Email 

You may email us (select "Student Loan Question" as the Contact Reason).

Fax Number

512-427-6423

Mailing Address

Texas Higher Education Coordinating Board 
PO Box 12788
Austin, TX 78711-2788

Physical Address

Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752-1743