Texas Higher Education Coordinating Board Student Loans


Contact Us

Customer Service Representatives Unavailable: Beginning at 5:00 p.m. CST, April 6, 2017, Customer Service Representatives will be unavailable due to system maintenance. This service will resume at 8:00 a.m. CST, April 10, 2017. During this outage, customers will be able to make payments and access loan information through our automated phone system and online.



For more information about the status of a new loan application, accounts in repayment, or deferments, please email us.

Business Hours

Monday through Friday
8:00 a.m. to 5:00 p.m. (Central Standard Time)

Customer Service Center

Fax Numbers

Mailing Address

Hinson-Hazlewood College Student Loan Program
P.O. Box 12788
Austin, TX 78711-2788

Physical Address

Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752-1743