Contact Information

Business Hours

Monday through Friday
8 a.m. to 5 p.m. Central Standard Time (CST)

Phone Number

You may call 800-242-3062 to speak with a Customer Service Representative.

Email

 Online Inquiries: CONTACT US (select "Student Loan Question" as the Contact Reason).

Customers may submit documentation to the following email address: lposprt@highered.texas.gov. Wet signed promissory notes and Private Education Loan Self-Certification forms must be submitted by mail only. 

Mailing Address

Texas Higher Education Coordinating Board 
PO Box 12788
Austin, TX 78711-2788

Physical Address

Texas Higher Education Coordinating Board
1801 N. Congress Ave., Suite 12.200
Austin, TX 78701