Contact Us

Customers may be unable to view online loan information or submit online payments and loan applications on Sunday, September 22, 2019 from 1 a.m. to 5 a.m. CST due to system maintenance. We apologize for any inconvenience this may cause.

For more information about the status of a new loan application, accounts in repayment, or deferments, please email us (select "Student Loan Question" option under Contact Reason).

Business Hours

Monday through Friday
8 a.m. to 5 p.m. Central Standard Time (CST)

Customer Service Center

Fax Numbers

Mailing Address

Texas Higher Education Coordinating Board 
PO Box 12788
Austin, TX 78711-2788

Physical Address

Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752-1743