Contact Information
Important COVID-19 Information
Our primary focus at the Texas Higher Education Coordinating Board (THECB) is making sure borrowers who have been affected by the COVID-19 health crisis receive assistance.
As we work to ensure the safety and health of our staff, we are committed to continuing quality service for our customers. Please be aware that you may experience a slight delay in our response during these times.
Visit our COVID-19 Information webpage for details.
Business Hours
Monday through Friday
8 a.m. to 5 p.m. Central Standard Time (CST)
Phone Number
You may call 800-242-3062 to speak with a Customer Service Representative.
Online Inquiries: CONTACT US (select "Student Loan Question" as the Contact Reason).
Mailing Address
Texas Higher Education Coordinating Board
PO Box 12788
Austin, TX 78711-2788
Physical Address
Texas Higher Education Coordinating Board
1801 N. Congress Ave., Suite 12.200
Austin, TX 78701
