Contact Information
Business Hours
Monday through Friday
8 a.m. to 5 p.m. Central Standard Time (CST)
Phone Number
You may call 800-242-3062 to speak with a customer service representative.
Online Inquiries: Contact Us (select “Student Loan Question” as the Contact Reason).
Customers may submit documentation to the following email address: LPOSPRT@highered.texas.gov. Wet-signed promissory notes and Private Education Loan Self-Certification forms must be submitted by mail only.
Mailing Address
Texas Higher Education Coordinating Board
PO Box 12788
Austin, TX 78711-2788
Physical Address
Texas Higher Education Coordinating Board
1801 N. Congress Ave., Suite 12.200
Austin, TX 78701