New security restrictions require all authorized school users to register in our new Loans Online system. This policy applies to new school users as well as those having an existing login and password for the ECAL and BOT loan systems. To request your password, please contact a HELP Desk representative – online registration is not available.

If you have already registered, proceed to Institutional Login

By phone:
(512) 427-6596 Inside Austin
(866) 263-4403 Outside Austin

By email:
You may also email your request to hhloans.help@thecb.state.tx.us.
Please include your NAME, school FICE code and Phone Number in your message.

Setup Procedures

• If you have submitted a request through email, a Help Desk representative will contact you with access instructions.
• If you are a current electronic loan system user, we will verify that you have access privileges.