COVID-19 Information
Important Coronavirus (COVID-19) Guidance: Last updated 12/04/2020, 11:28 a.m. CST
How can I communicate with the Coordinating Board?
As we work to ensure the safety and health of our staff, we are committed to continuing service to our customers. We appreciate your patience with any delays during this time. Presently, we can receive communications via the following methods:
- By phone: Call 800-242-3062 to speak with a Customer Service Representative.
- By email: (Select "Student Loan Question" for the Contact Reason, describe your request, and include "COVID-19" within the body of the message.)
- By fax: 512-427-6423
- By mail:
Texas Higher Education Coordinating Board
PO Box 12788
Austin, Texas 78711-2788 - And to send documents via e-mail, please use LPOSPRT@highered.texas.gov
How can I determine if I am eligible for a reduced payment or a temporary postponement of payments on my student loan?
Our primary focus at the Coordinating Board is on our borrowers who have been impacted by this health crisis and to assist those in need. If you are experiencing financial difficulty, please contact us using one of the methods stated above, under “How can I communicate with the Coordinating Board.” Please note that if we grant a postponement (forbearance), interest will continue to accrue during the forbearance period.
Do my loans qualify for the zero percent interest waiver that was approved by Congress in the CARES Act on March 23, 2020?
The interest waiver and other student loan provisions recently passed by Congress only applies to federally held student loans. Loans held and serviced by the Texas Higher Education Coordinating Board are not included in those student loan provisions.
Do my loans qualify for the zero percent interest waiver and deferment provided by the August 8th, 2020, Presidential Memorandum on Student Loan Payment Relief During the COVID-19 Pandemic?
The interest waiver and other student loan provisions recently authorized by President Trump only apply to federally held student loans. Loans held and serviced by the Texas Higher Education Coordinating Board are not included in those student loan provisions.
I’m already delinquent in paying back my student loan. Will late fees continue to accumulate on my loan?
The Coordinating Board paused the reporting of loan statuses to the national credit reporting agencies and the assessment of late fees on student loans on March 17, 2020, and resumed those activities as of November 1, 2020. Late fees assessed prior to March 17, 2020, will remain on the account.
Is there assistance if I have been deployed by the Texas National Guard?
You may be eligible for a reduced payment or a temporary postponement (forbearance) of payment. If you are experiencing financial difficulty, please contact us using one of the methods stated above, under “How can I communicate with the Coordinating Board.”
