COVID-19 Information

Important Coronavirus (COVID-19) Guidance: Last updated 08/24/2020, 10:45 a.m. CDT 

How can I communicate with the Coordinating Board while the offices are closed?

As we work to ensure the safety and health of our staff, we are committed to continuing service to our customers. We appreciate your patience with any delays during this time. Presently, we can receive communications via the following methods:

We are currently unable to accept phone calls.

How can I make payments toward my student loan?

Currently, we are unable to process payments through our call center. Please use one of the following payment options:

How can I make a student loan payment on behalf of a borrower?

You will not be able contact our call center at this time. In those situations, we suggest that the payer mail a payment (see above); or that the borrower and the payer to make arrangements to transfer funds between each other, so that the borrower may access their online account or our pay-by-phone option to make the payment.

How can I determine if I am eligible for a reduced payment or a temporary postponement of payments on my student loan?

Our primary focus at the Coordinating Board is on our borrowers who have been impacted by this health crisis and to assist those in need. If you are experiencing financial difficulty, please contact us using one of the methods stated above, under “How can I communicate with the Coordinating Board.” Please note that if we grant a postponement (forbearance), interest will continue to accrue during the forbearance period.

Do my loans qualify for the zero percent interest waiver that was approved by Congress in the CARES Act on March 23, 2020?

The interest waiver and other student loan provisions recently passed by Congress only applies to federally held student loans. Loans held and serviced by the Texas Higher Education Coordinating Board are not included in those student loan provisions.

Do my loans qualify for the zero percent interest waiver and deferment provided by the August 8th, 2020, Presidential Memorandum on Student Loan Payment Relief During the COVID-19 Pandemic?

The interest waiver and other student loan provisions recently authorized by President Trump only apply to federally held student loans. Loans held and serviced by the Texas Higher Education Coordinating Board are not included in those student loan provisions.

I’m already delinquent in paying back my student loan. Will late fees continue to accumulate on my loan?

During the public health crisis, the agency will not assess late fees on student loans, nor will it report delinquencies to the national credit bureaus.

Is there assistance if I have been deployed by the Texas National Guard?

You may be eligible for a reduced payment or a temporary postponement (forbearance) of payment. If you are experiencing financial difficulty, please contact us using one of the methods stated above, under “How can I communicate with the Coordinating Board.”