Contact Us

Effective April 10, 2017, all borrowers will be requied to create a new online account in order to apply for a loan or to view their online loan account information. Cosigners may now create their personal online loan account. 

Email

For more information about the status of a new loan application, accounts in repayment, or deferments, please email us.

Business Hours

Monday through Friday
8:00 a.m. to 5:00 p.m. (Central Standard Time)

Customer Service Center

• Toll Free: (800) 242-3062
• In Austin: (512) 427-6340
• Telecommunications Device for the Deaf (TDD): 711

Fax Numbers

• Recommended: (512) 427-6423
• Alternative: (512) 427-6570

Mailing Address

Hinson-Hazlewood College Student Loan Program
P.O. Box 12788
Austin, TX 78711-2788

Physical Address

Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752-1743