Texas Higher Education Coordinating Board
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For more information about the status of a new loan application, accounts in repayment, or deferments, please email us.

Business Hours

Monday through Friday
8:00 a.m. to 5:00 p.m. (Central Standard Time)

Customer Service Center

  • Toll Free: (800) 242-3062
  • Main: (512) 427-6340
  • Telecommunications Device for the Deaf (TDD): 711

Fax Numbers

  • Recommended: (512) 427-6423
  • Alternative: (512) 427-6570

Mailing Address

Hinson-Hazlewood College Student Loan Program
P.O. Box 12788
Austin, TX 78711-2788

Physical Address

Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752-1743


College for all Texans


A person submitting misleading or fraudulent information to the Texas Higher Education Coordinating Board in an attempt to obtain financial aid is subject to criminal prosecution. Please contact the State Auditor's Fraud Hotline to report suspected fraud.



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1200 E. Anderson Lane, Austin, TX 78752 - P.O. Box 12788, Austin, TX 78711-2788
800-242-3062 (outside Austin only) | (512) 427-6340 (Austin area)
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