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Contact Us
We are committed to providing the finest and most efficient service possible. We appreciate any comments or suggestions you have which may enhance our ability to
serve you. Should you need to contact us for additional information we can be reached as follows:
| Mailing Address: |
Hinson-Hazlewood College Student Loan Program
P.O. Box 12788
Austin, TX 78711-2788
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| Physical Address: |
Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752-1743
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| Loan Program Assistance: |
(512) 427-6340 for Austin area callers
(800) 242-3062 for callers outside of the Austin calling area
To use TDD for servicing inquiries dial the Relay Texas number 711.
(512) 427-6570 for faxing information regarding existing accounts
(512) 427-6423 for faxing information regarding loan applications
Request information about an existing loan account or new loan application
Please note that the toll free number only works for those who are outside of the Austin area. All calls originating from the Austin area must use the local number.
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| Technical Assistance: |
(512) 427-6596 for Austin area callers
(866) 263-4403 for callers outside of the Austin calling area
Submit technical help requests via the internet
Please note that the toll free number only works for those who are outside of the Austin area. All calls originating from the Austin area must use the local number.
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| Hours of Service: |
Monday through Friday 8:00 am - 5:00 pm Central Time |
To report fraud, waste, and/or abuse at a Texas State agency or college
or university, call the State Auditor’s Office Hotline at 1-800-TX-AUDIT.
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